Director – National & Multinational Key Accounts

The Director leads the strategic commercial direction for the organization's portfolio of National Key Accounts and Global Multinational Customers (GMNC). The role is responsible for the development, retention, growth, and profitability of the company's most strategically important customers, ensuring sustainable, long-term partnerships with key decision-makers across major organizations.

Key Responsibilities

Commercial Strategy: Develop and execute account growth plans; identify high-potential sectors

Key Account Management: Own customer performance, retention, and senior-level relationships

Revenue Growth: Drive revenue and profitability; identify new business opportunities

Customer Retention: Build C-suite relationships; proactively manage churn risks

Cross-functional Leadership: Collaborate with Ops, Finance, Pricing, and IT to deliver solutions

Team Management: Lead, mentor, and manage Key Account Managers

Education

Bachelor's degree in Business Administration, Marketing, Economics, Supply Chain, Logistics or a related discipline.

MBA or equivalent postgraduate business qualification preferred.

Experience

Preferably: 10–15 years of progressive commercial, sales or Key Account Management experience, with substantial experience managing large corporate, multinational or strategic customers.

Minimum: 5–7 years of people leadership experience, preferably leading Key Account Management, National Sales, Corporate Sales or Strategic Account teams.